Hook Terms and Conditions

Welcome to Hook. These terms and conditions govern your use of our website and services, and by creating an account you confirm that you accept them in full. At Hook, we ask every player to read this document carefully before registering, as it explains your rights, our obligations, and the rules that apply to gameplay, bonuses and withdrawals across hook.casino.

About Our Operation

We operate under a license issued in Anjouan and have been serving players since 2024. Our storefront is available in five languages — German, English, French, Swedish and Dutch — and all prices are displayed in euro. While we do not publish a specific list of target markets, we are unable to accept registrations from the United States, the United Kingdom, France, or any FATF blacklisted jurisdiction. We reserve the right to restrict access from other regions at our sole discretion, and we recommend that anyone searching for Hook UK access confirm their eligibility before attempting to register.

Account Registration

To use our services, you must create an account using your legal name, a valid e-mail address, a phone number, a username and a password. We offer two-factor authentication to help protect your account, and we strongly encourage you to enable it. Hook casino login credentials are personal and must not be shared with any third party. We do not offer a no-account casino model — full registration is mandatory before you can deposit, play or withdraw.

• You must be of legal gambling age in your jurisdiction
• You must provide accurate and truthful information during registration
• You must keep your Hook casino login details confidential
• We may suspend or close accounts that contain false information

VPN and Location Verification

We do not allow the use of VPNs or proxy services to disguise your true location. When you register, you warrant to us that you will not attempt to mask your location by any technical means. Our terms treat VPN use as fraudulent activity, and we reserve the right to block the account, seize the balance, and report the matter to financial institutions or law enforcement where appropriate.

Deposits and Currencies

Our casino prices everything in euro, though supported currencies depend on your location and will be displayed during the deposit process. We accept Visa, Mastercard, Apple Pay, Skrill, and a range of cryptocurrencies including Bitcoin, Bitcoin Cash, Ethereum, Tether, Cardano, Dogecoin, Dash and Neo. We do not publish a minimum deposit amount, but we do apply a minimum withdrawal threshold of €100.

Withdrawal Rules

Our withdrawal limits are set at €1,000 per day and €2,000 per week, with daily winnings capped at €100,000 — any amount above this figure will be adjusted down by us. We permit one pending withdrawal per payment method and one withdrawal request per 24 hours. Per-transaction limits may be changed by us at any time without prior notice, so we recommend checking current limits before initiating a hook casino withdrawal.

• We may require KYC verification at your first withdrawal
• KYC becomes mandatory once lifetime deposits exceed €2,000, or if we detect suspicious activity
• We may request ID, a selfie with your ID, proof of address, proof of payment method and, where necessary, proof of source of funds
• Your last deposit must be wagered at least once before we process a withdrawal

Once verification and wagering requirements are satisfied, our standard hook casino withdrawal time is usually up to three banking days, although delays are possible depending on the payment method and whether additional checks are required.

Games and Providers

We work with 45 game providers, including Evolution, Pragmatic Play, Play'n GO, NetEnt, Hacksaw Gaming, Nolimit City, Red Tiger and many others, giving our players access to a wide range of hook casino slots, table games and specialty titles. Our live dealer offering, powered by Evolution, includes blackjack and roulette within dedicated Live and Live Now sections. We also feature crash games, Megaways titles, Big Bass Series and Festive Asia releases, alongside a sportsbook with prematch and live betting and a Level Up gamification section.

Bonuses and Promotions

We advertise a slots welcome bonus of up to 700% on our home page, with full terms detailed in the welcome box itself: 675% up to €10,000 spread across four deposits, each carrying its own percentage match and wagering requirement. The maximum bet permitted while wagering any bonus is €2, and bonus winnings are capped at ten times the bonus amount. We allow only one active bonus at a time, and in-game bonus buys are not permitted while a bonus is in play.

For our VIP players, we offer the Pristine VIP Pack, a slots-focused package worth up to 1350% across five deposits, each with a tenfold wagering requirement. We also run a Daily Offers package, giving returning players themed bonuses throughout the week, each with its own match percentage and wagering condition. Our VIP customers additionally benefit from 20% cashback, which is not available to standard accounts.

• We exclude around 120 named slots from bonus play
• Live casino games, crash games, table games and sports betting do not contribute to wagering
• Our sports bonus requires every bet to be placed at odds of 2.0 or higher
• No-deposit and free bonuses carry a maximum withdrawal of €100 or twice the bonus value, whichever is greater

We do not publish a specific hook casino bonus code requirement for standard promotions; current offers are presented directly on our website and are subject to change without notice.

Loyalty and Level Up Program

Our Level Up section rewards continued play, though we have not published detailed mechanics, tier structures or thresholds publicly. We may update or introduce further loyalty benefits at our discretion.

Customer Support

We provide customer support via live chat and e-mail on a 24/7 basis. You can reach our team at [email protected], and we require that all official communication be conducted in English. Whether you have questions about a hook casino promo code, a pending bonus, or a withdrawal request, our support team is available around the clock to assist you.

Changes to These Terms

We may revise these terms and conditions from time to time to reflect changes in our services, legal requirements or business practices. We encourage you to review this page periodically. Continued use of Hook after changes are published constitutes your acceptance of the updated terms. If you do not agree with any revision, you should discontinue use of our services and may request closure of your account.

Limitation of Liability

We provide our platform on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. We are not liable for losses arising from technical failures, third-party payment provider issues, or circumstances beyond our reasonable control. By using Hook, you accept that gambling involves financial risk and that you participate at your own discretion and responsibility.

By registering an account, you confirm that you have read, understood and agreed to these terms and conditions in full. If you have any questions regarding our policies, deposit and withdrawal rules, or bonus terms, please contact our support team before proceeding with any transaction.