Hook Privacy Policy

At Hook, we respect your privacy and are committed to protecting the personal data you share with us when you register, play or contact our support team. This Privacy Policy explains how we collect, use, store and safeguard your information when you use Hook Casino, and what rights you have regarding your personal data. By creating an account with us, you agree to the practices described below.

Information We Collect

Here at Hook, we collect information directly from you and automatically through your use of our platform. When you register an account, under your legal name, we ask for your e-mail address, phone number, username and password, and we may offer two-factor authentication for extra security. We do not operate as a no account casino, so this registration data is required before you can deposit or play.

• We gather identity details provided at registration, including your full legal name, date of birth and contact information
• We collect financial data related to deposits and withdrawals, including the payment method you choose, whether card, e-wallet or cryptocurrency
• We record your gaming activity, bonus usage and wagering history to administer our welcome bonus, VIP Welcome Pack and Daily Offers correctly
• We log technical information such as IP address, device type, browser and location data, partly to confirm you are not accessing our services through a VPN or proxy
• We retain copies of verification documents, including ID, a selfie with your ID, proof of address, proof of payment method and, where necessary, proof of source of funds

Why We Collect This Data

Our Hook platform uses this information to open and manage your account, process deposits and withdrawals, apply bonus terms correctly, and comply with our licensing obligations under our Anjouan license. We at Hook also use your data to detect fraud, enforce our restricted countries policy covering the United States, the United Kingdom, France and all FATF blacklisted nations, and to prevent VPN or proxy use, which our terms treat as fraudulent activity.

How We Use Your Information

We use your personal data to operate hook casino safely and lawfully. Our team reviews account activity to perform Know Your Customer checks, which may be required at your first withdrawal and become mandatory once your lifetime deposits exceed €2,000, or whenever we notice suspicious activity. We also use your data to communicate with you about promotions, including our slots welcome bonus, free spins offers and any hook casino promo code you may redeem.

• We verify your identity and age before releasing any withdrawal
• We confirm your location to ensure you are not registering from a restricted territory
• We send service messages regarding your hook casino bonus, deposits, withdrawals and account status
• We analyse gameplay patterns to support responsible gambling tools and our Level Up loyalty section
• We may contact you about sports betting bonuses, which require odds of 2.0 or higher and cannot be combined with slots or live casino play

Sharing Your Data

We do not sell your personal data. However, we at Hook may share information with payment providers, identity verification partners, regulatory bodies connected to our Anjouan license, and law enforcement or banks if we suspect fraud, including unauthorised VPN or proxy use. Game providers such as Evolution, Pragmatic Play, NetEnt and the other 45 studios integrated into our platform may also receive limited technical data necessary to deliver gameplay.

Third Parties and Service Providers

Our Hook Casino relies on trusted third parties for payment processing, including Visa, Mastercard, Apple Pay, Skrill and cryptocurrency networks such as Bitcoin, Ethereum and Tether. These providers process only the data necessary to complete your transaction. We require all such partners to maintain appropriate security standards when handling your information.

Cookies and Tracking Technologies

We at Hook use cookies and similar technologies to keep you logged in, remember your language preference among our five supported languages, and understand how visitors use our site. Our Hook login experience, bonus tracking and fraud prevention systems all depend partly on cookie data. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality such as hook casino login or saved session details.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet legal, accounting and regulatory requirements tied to our license. Verification documents, transaction records and communication history may be kept even after account closure if required by applicable anti-money laundering obligations.

Data Security

We are committed to protecting your data using reasonable technical and organisational measures. Our Hook systems restrict access to personal information to authorised staff only, and we apply security protocols when processing deposits, withdrawals and verification documents. While we take precautions seriously, no online system can guarantee absolute security, and you also play a role by keeping your password confidential and avoiding VPN or proxy use, which violates our terms.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to honour these requests promptly wherever legally required.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our regulatory retention obligations
• You may object to certain uses of your data, such as marketing communications
• You may withdraw consent for optional processing at any time by contacting our support team

International Transfers

Because our storefront serves players across several European markets and prices everything in euro, your data may be processed in locations outside your home country. We ensure appropriate safeguards are applied whenever data is transferred internationally, in line with our obligations as a licensed operator.

Children's Privacy

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to our terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of hook casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you want to exercise any of your rights described above, you can reach our support team at [email protected]. Our live chat and e-mail support are available 24/7, and all official communication is conducted in English. Whether your question concerns a hook casino withdrawal, a hook casino bonus code, or general privacy matters, we are here to help.